Booking this hotel was probably the worst decision I ever made in my life besides choosing art as a major. As soon as I walk in, I smell mold & cigarettes. Despite of the fact that it’s a smoke free hotel, the entire hallway smelled like a cigarette. Next thing I notice is weird red stains, someone’s hair (my hair is red and it was long black one and another one looked like a pubic hair). I was too tired so I tried to just rest but then I start coughing and I see HUGE amount of dust. I scraped it, it was THICK dust it looked like it wasn’t cleaned for years cos it’s GREENISH. I made a complaint through hotels.com cos I couldn’t speak from coughing. receptionist and a woman comes and I don’t speak the language but I can feel her attitude&body language. She asked me (guy translated for me) why didn’t I turn on AC (…because it has molds & it’s cold?), tells me to open the bathroom door and turn on Ventilation so the smell goes away. The toilet doesn’t even have a door stop. How am I supposed to do that? They did change the room to a smaller one (I booked 2 beds) which was better, then I found an opened CONDOM packaging. I just left and booked another hotel. The younger guy receptionist (Anthony) was a sweetheart, he kept checked in if I can breathe well or if I wanna change to bigger room next day. Besides him, NOTHING was ok. Hygiene is the bare minimum mandatory thing hotels should take care of. And istg Ive never made complaints in my life after British airways. This was 2nd.