Staff are friendly, helpful and competent. Speak good English. Room was a little on small side, but very nice, very clean, stylish, comfortable. Fantastic shower. Would have liked an English-speaking channel that wasn’t a news channel. Would be useful if they provided kettle and mugs in room without having to ask. Hotel breakfast delicious with varied options. Location is fantastic - middle of the historic old town, lovely cathedral, museums and gallery, nice restaurants, bars, cafes, great food market all on the doorstep. Main shopping streets for fashion, necessities and a wonderful gelataria/patisserie 10 minutes walk. Cantera beach 10 min bus ride. Bus station with good bus system for the whole island close by.