Staff were friendly, but we left the sign out saying we wanted service, and nobody came. Called the desk requesting toilet paper, as we were out the morning after arriving. Had to leave a message, still didn't hear from anyone. Called again and spoke to someone saying we needed t.p., still nobody came.My husband finally walked down to the front desk to get the toilet paper. 4 staff were just sitting there. He told them we'd called twice, and they were unconcerned. Our room was not like the website pictured. We had dogs, and I get that it wouldn't be as nice, but their refurbishing has a ways to go. It was our anniversary and I was really disappointed.