The front desk certainly goes out of their way to accomodate you into a room that is comfortable. Initially, we walked into a room where the smoke alarm was making a chirping noise ever few minutes. The front desk more than happily assigned us to an alternate room. From there, the only issue that really existed was that it looked like the tub in the bathroom had a stain impregnated within the fiberglass of it. I don't think it was "wrong" per se, but it made it look like a defect. Overall, this is a 2.9 star hotel doing its very best to remodel itself closely to a 4 or 5 star hotel. For that effort, I give it a 5 star review. The front desk really did do a great job, and I'd recommend anyone stay at this hotel. Granted, you get what you pay for, and if you're wanting 4 to 5 star quality, this may not be it, but it's not because they don't try to accomodate you as best they can. It's a solid option to put your head down at night and to take a shower. Good in that they are dog friendly too.