The views from this hotel are absolutely breathtaking, but unfortunately the stay itself was disappointing. We stayed for two nights during our honeymoon in Gran Canaria and had very poor sleep. The room was extremely hot and the air conditioning only blew warm air. As the room was on the ground floor, opening the balcony door for air didn’t feel safe, but it was the only way to cool the room.
There was no kettle in the room, which I found unusual, and when I asked for an iron I wasn’t given an ironing board. We also had no WiFi in our room for the entire stay, despite raising this several times with reception. A room change was eventually offered, but too late to move with a sleeping toddler.
We couldn’t get a table in the restaurant until late, so ate at the bar instead. €16 for egg and chips felt poor value, especially as the chips were undercooked. The balcony floorboards were also broken in places, which felt unsafe for our child.
The public areas are beautiful and the views are incredible, but the rooms need better maintenance and comfort to match the setting.