2/10 Mediocre
3 de marzo de 2025
Immature receptionist & woken up at 1.50am
12 mins walk to mosque- not 5. Location not on any taxi app- called receptionist for directions. Farah (who changed her name to mid conversation from Sarah) was rude & unhelpful.
Despite having the “do not disturb” on, got woken up by insistent knock on door at 1.50am by maintenance man. Refused to leave until I called receptionist. The maintenance was regarding bathroom door jamming lock, reported during the day. Lift broken during day- was on 12th floor, fasting. Asked receptionist to call/ text/ WhatsApp me when it was fixed. No c communication received so spent day out.
Texted Ahmed, the manager- no reply to questions, no compensation offered. Asked Nasir, another manager to call- left number and chased up. No reply. Was hoping to write a positive review… management were given so many chances as was Farah to clear the air- she was so rude that her colleague had to remind her not to mutter in arabic (I speak English and very little arabic) as she’s fasting. I repeated the arabic words that were fasting yes. Maybe I’ll get an apology in which case I’ll remove this review. Hotel doesn’t care about reviews from my experience.
Viajero verificado
Viaje de 3 noches
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