I am writing to formally express my deep dissatisfaction and concern regarding my recent stay at your hotel.
After spending a night in your facility, I woke up the next morning with red rashes all over my body. I later discovered that I had contracted chickenpox, which, according to my doctor, likely resulted from unhygienic conditions in the room and bathroom. The state of cleanliness was clearly below acceptable health and safety standards, and this has caused me serious physical suffering, emotional stress, and financial losses due to medical costs and time off work.
To make matters worse, I was charged £15 per night for parking, which felt like adding insult to injury given the overall poor experience. Additionally, your staff’s behavior was unprofessional—knocking on our door even before the 12 PM checkout time, rushing us out with no courtesy or compassion.
I have already submitted an initial complaint and received a generic apology. However, a simple “sorry” does not resolve the significant issues I experienced. Who is going to compensate me for:
• The medical treatment I now require?
• The physical and emotional distress I’ve endured?
• The financial losses resulting from missed work and additional expenses?
I am requesting a full investigation, a written explanation, and appropriate compensation for the damages and suffering caused. If I do not receive a satisfactory response within 14 days, I will be forced to escalate this issue to relevant consumer protection
