Melbourne City Suites offers a great location, putting you within just a 10-minute walk of Melbourne Central and Collins Street. Also, Bourke Street Mall and Queen Victoria Market are within a 15-minute walk. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Flagstaff Station is 6 minutes and Melbourne Central Station is 9 minutes.
Languages
English
At a glance
Hotel size
56 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Express check-in/out available
Minimum check-in age: 19
Check-out time is 10:00 AM
Special check-in instructions
The property charges 2.5 percent for credit card payments
There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of AUD 50 at check-out
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 19
Pets
Pets not allowed
Internet
Free WiFi in rooms (speed: 25+ Mbps)
Parking
Height restrictions apply for onsite parking
Offsite parking nearby (AUD 35 per night; reservations required)
Other information
Smoke-free property
Property amenities
Services
Laundry facilities
Luggage storage
Virtual front desk
Accessibility
Elevator
Elevator door width (inches): 36
Wheelchair-accessible path to elevator
Front entrance ramp
Stair-free path to entrance
Room amenities
Be entertained
65-inch LED TV
Cable TV channels
Home comfort
Climate-controlled air conditioning and heating
Electric kettle
Iron/ironing board
All-in-one washer and dryer
Laundry detergent
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Private bathroom
Separate bathtub and shower
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi (speed of 25+ Mbps)
Desk chair
Food and drink
Refrigerator
Freezer
Microwave
Kitchenette
Stovetop
Toaster
Cookware, dishes, and utensils
More
Weekly housekeeping
Cleaning supplies
Fees & policies
Optional extras
Credit card charges are subject to an extra charge of 2.5 percent
Children & extra beds
Cribs/infant beds are available for AUD 40.0 per day
Rollaway beds are available for AUD 40.0 per day
Parking
Parking is available nearby and costs AUD 35 per night (984 ft away)
Parking height restrictions apply
Policies
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Melbourne City Suites Hotel
Melbourne City Suites Melbourne
Melbourne City Suites Hotel Melbourne
Frequently asked questions
Does Melbourne City Suites offer free cancellation for a full refund?
Yes, Melbourne City Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Melbourne City Suites?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Melbourne City Suites?
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Check-out time is 10:00 AM. Express check-in and check-out are available.
Is there an onsite casino at Melbourne City Suites?
No, this hotel doesn't have a casino, but Crown Casino (17-min walk) is nearby.
Does Melbourne City Suites have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, a refrigerator, and a microwave.
What's the area around Melbourne City Suites like?
Melbourne City Suites is in Melbourne Central Business District, a short 6-minute walk from Flagstaff Station and 7 minutes' walk from Melbourne Central.
Melbourne City Suites Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 21, 2024
Warwick
Warwick, 1-night trip
Verified Hoteles.com guest review
8/10 Very Good
Oct 29, 2024
Jo
Jo, 1-night business trip
Verified Hoteles.com guest review
2/10 Poor
Oct 24, 2024
Michael
Michael, 3-night trip
Verified Hoteles.com guest review
8/10 Very Good
Oct 8, 2024
Convenient location near tram stops and an easy walk to Southern Cross station. Easy check-in process and we were able to store our bags prior to check-in and after check-out. The suites are located on floors within the Mantra building but that doesn’t impact ease of finding them, check-in etc, just follow the instructions in the email received prior to arrival.
A couple of things that would have enhanced our stay are: small dining table to eat at, and a door into the bedroom as it is more like a partition wall with some glass inserts (this just made it difficult once the kids were asleep to watch tv in the living area or have lights on without risk of waking them up!).
Overall the apartment provided a convenient place for our family holidaying in Melbourne at a reasonable price. Thank you!
Rachel
Rachel, 7-night family trip
Verified Expedia guest review
2/10 Poor
Oct 2, 2024
Property not near any transport, street barely lit and not a lot of people on the street. But facilities were great.
My bathroom hadn’t been cleaned hair and mould in shower and on floor. Cutlery also hadn’t been washed covered in food.
Bed was very firm, aircon always cold and not enough blankets.
The office hours were terrible for me, changed in after 8pm, waiting till 10am to open there was a long line up of people. I never got to see anyone.
If mcs teamed up with mantra they would have a better offer
Jade
Jade, 3-night trip
Verified Wotif guest review
4/10 Fair
Sep 30, 2024
Not suitable if you're looking for a hassle free accommodation. I've booked 3 king beds & 1 twin bed rooms for 4 nights but even with the twin bed request, i was told by the hotel reception that it is their policy that we must inform again in the email they sent during pre-check in.
The reservation team did not tell me through the phone and in the email that I was suppose to do that and I came to check in with 4 king bed rooms. I requested it during check-in again & was assured that it will be done the next day but it was not & I had to wait till the 3rd day till its done. My guest had to sleep 1 on the bed and 1 at the living room sofa for 2 nights because of the incompetence of the whole team. Wasted so many back and forth calls just to make sure it was done.
Worse still. they are charging me with AUD20 for the twin bed because of their mistake. In short, everything here was a nightmare, NOT FUSS FREE & HASSLE FREE except for its location & spacious room.
Gave my Australian number to 3 DIFFERENT PEOPLE on the spot thru the phone & told them to call me by that number but until now that I've checked out, these 3 people still called me thru the wrong number even though it is a call back within 10mins. I truly cannot understand why.
Diana
Diana, 4-night family trip
Verified Expedia guest review
2/10 Poor
Sep 15, 2024
For my mother to be harassed for her credit card details by someone off site in a call centre after handing them over, as I did not have one on me. Because there was no Paywave/ EFTPOS machines in sight was a bit suspicious. It's with that having occurred that a line was crossed.
I will not be returning unless I stay with Accor / Mantra Hotels who actually own the building as I have before.
Never again. Ever.
Eugene
Eugene, 4-night trip
Verified Expedia guest review
6/10 Good
Sep 11, 2024
Super convenient , access to trams, city centre almost at doorstep, food shopping.Great for.a city visit.
TANYA
TANYA, 2-night family trip
Verified Hoteles.com guest review
4/10 Fair
Sep 10, 2024
Tamara
Tamara, 3-night trip
Verified Lastminute guest review
8/10 Very Good
Sep 10, 2024
Good value.
Duncan
Duncan, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 4, 2024
Jason
Jason, 4-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Sep 4, 2024
Ahmad Sohial
Ahmad Sohial, 6-night trip
Verified Hoteles.com guest review
8/10 Very Good
Aug 23, 2024
Once you've found the office (Mantra is also at this location) the check-in was quick and easy. Was very happy to discover their fully equipped studio with a walk-in shower AND a bath!
alison
alison, 1-night trip
Verified Lastminute guest review
10/10 Exceptional
Aug 13, 2024
Super quiet, plenty of food choice, walking distance everywhere, the staff were excellent, quick checked in!
JULIANI
JULIANI, 3-night trip
Verified Lastminute guest review
10/10 Exceptional
Aug 11, 2024
Everything about this hotel is great! We love how it's very easy to check in/out, all the staff is helpful and friendly and the location is close to the shops and public transportation. We will stay here again when we come back!
Chiao-Ting
Chiao-Ting, 10-night family trip
Verified Orbitz guest review
10/10 Exceptional
Aug 3, 2024
Jo
Jo, 1-night business trip
Verified Hoteles.com guest review
10/10 Exceptional
Aug 1, 2024
Great hotel for families
Beautiful big room and has everything you need, perfect for families.
Its very central, so close to the shops and restaurants.
Reception was very polite, respectful and more than willing to accommodate our needs. Already booked our next stay here
Ahmad Sohial
Ahmad Sohial, 3-night business trip
Verified Hoteles.com guest review
10/10 Exceptional
Jul 31, 2024
The courtesy of the manager was amazing. Felt like we had been here 50 times before.
Chris
Chris, 1-night trip
Verified Lastminute guest review
10/10 Exceptional
Jul 24, 2024
Verified traveler
1-night business trip
Verified Hoteles.com guest review
8/10 Very Good
Jul 23, 2024
Love this property and highly recommend, however check in experience and reception is very unusual and feels slightly unprofessional as it’s in a hotel room on level 8 floor, however for the room, the location and the price, it’s so worth it. Met the manager during check out and he was very helpful and professional. Location is right next to all the popular restaurants and a hop away from the free trams and shopping. Very walkable! Massive room, beds are nice and clean.