want to warn others against booking ZZZ Dreamscape and its sister hotel, Mornington Hotel. We had a reservation through Hotels.com but never received any key or check-in instructions due to a system failure.
The hotel told us we had to arrive before 10 PM, but since we were attending a wedding, we couldn’t make it by then. When we showed up around midnight — as agreed — we were redirected to Mornington Hotel. There, we were met by a rude staff member who refused to help us and even called the police, despite us being calm and simply asking for assistance.
The police quickly understood we had been mistreated and let us go, but we were left without accommodation in the middle of the night. Due to the Stockholm Marathon, it was nearly impossible to find another room, but after a lot of stress, multiple taxi rides, and extra costs, we finally found a place to stay — paying for two hotels that night.
We still haven’t received any compensation. This was an extremely unpleasant experience, and I strongly advise against booking ZZZ Dreamscape or relying on any help from Mornington Hotel.