6/10 Bueno
18 de ago de 2025
Some things great, others not so great.
The facility itself was beautiful and the location was great. There were some things, however that missed the mark. The shade on the left window in the bedroom was broken prior to our arrival and we couldn’t pull it up properly. There was a large white stain on one of the throw pillows in the living rooms, and there was quite a bit of mildew on the shower floor and bottom of the walls. Several of the outlets were not working in the living room & bedroom. Also there should be a topper on the mattress. For this to be a “premium” facility, the bed was very flat and uncomfortable compared to other high quality hotels and condos valued @ $300 + per night. The washing machine detergent drawer had to be forced past the door frame to use it because it didn’t fit in there properly and I smashed my finger. The amenities on the wellness deck were not working. Neither cold plunge was operating, the sauna wasn’t hot enough and the hot tub was locked down and we were unable to open it after the first day there. Lastly, it states on hotels.com that there is $125 due upon arrival, so I thought that the damage deposit was $125. When I got my agreement to sign, it was $500! Luckily, Bradyn was able to help. She was great, by the way, with her service. She contacted the manager and they met me halfway and authorized $300 rather than $500, but it was still another $200 that I wasn’t prepared to have to pay. Overall, I didn’t feel that it was a value of over $1,700 for 5 nights or $350 a night.
Melanie
Melanie, viaje de 5 noches
Comentario de huésped verificado de Hoteles.com
