4/10
Do not book more than what you are willing to pay for on your credit card. I "reserved" 3 rooms for myself and 2 colleagues on Hotels.com with the "reserve now, pay later" feature, to "pay upon arrival". Upon arrival, I was told all 3 rooms were charged to my card and the bill could not be split. I explained that that was not what I booked, but I was told bills are not split in Africa. I had to dispute the charges with my credit card company, and for the 4 days we were there, I was repeatedly put off, lied to and felt as though I were being strong armed into paying for not only all rooms, but all charges made to the rooms of my colleagues as well on my card. They were also charging 3 different rates despite my having booked 3 rooms at the same rate, and again said, that's just how things are done in Africa. I cited that it was called fraud. My colleagues wanted their cards charged, but were told to just pay me. For 4 days, I fought with them, which overshadowed my entire trip, as I could not use the card due to the fraud report, and was not comfortable being there. Upon leaving, at 6 am on the last day, they accepted my colleagues' payments. But for 4 days, I received pushback. This is not service. There is no shortage of options for a Riad all over town, which I hope have better service and do not try to normalize fraud.
Loren
Viaje con amigos de 4 noches
