Wai Ora Lakeside Spa Resort

After waiting 10mins for someone to come to front desk for check in, the lady was lovely. She was the only one. After that, the service was soso, not much smiling or pleasantries. Eating at the desk is a little off putting.The superior suite was very spacious and well set out for myself and one child. Nice, comfy decor. Only gripe was cobwebs on the ceiling and a very murky glass shower screen with a broken seal. Otherwise was very good standard of cleanliness. Lucky we booked the suite as the in room spa was great! The outside SPA experience was very disappointing as far as a SPA RESORT goes. One outside spa seemed to be in operation and one very small, very shallow luke warm puddle. We didn't use that at all. I know I could have asked about the spa services but found it strange that wasn't advertised in the room with info. I looked online and in the end we visited an outside thermal pool location where I had a spa treatment. The Resort's Spa side would have made more money off me if they had a more pleasant offering. We didn't end up using the restaurant either as it felt empty and maybe that was a sign it wasn't any good. All in all the room was comfortable and perhaps because of that I might stay again. The whole resort could do better if they marketed better and perhaps smiled a bit.

The service was awesome, we really appreciated being shown around. The spas and pools were lovely. Only feedback would be the spa closest to the steam room doesn’t appear to be as hot as the other one at the back even though the temperatures say they’re the same on the screen, so maybe needs some maintenance? But otherwise we loved our stay.

Property is at the bottom of a residential road, giving access to Lake Rotorua. It is a beautiful, quiet and relaxing setting.

It is a pig with lipstick. Half the things in our room were inoperable.

Was amazing, i can highly recommend

A little disappointing. The room and the bathroom needed a good clean and the shower was mouldy. We brought it to their attention and were advised that someone would come and do an extra clean but that never happened. It was fairly quiet which was nice and the towels were nice.

Overall a very nice place to stay. Clean and spacious. Bit tricky to get luggage in/out as they are a couple of short steps to navigate in more than one place but there are ramps for handicap or rolling luggage (just look around as they aren't always easy to spot). They also have a lift to get to the second floor as well. Food is good - the breakfasts were nice and they do offer dinner in the restaurant on site as well (although a bit expensive).

Friendly staff. Good location. Spa hot tubs good. Pool nice

This is a lovely hotel and within easy drive of Rotorua and a very short distance from the airport. The room was quiet, very dark with full blackout curtains and very clean, the only criticism would be the hard mattress which took a bit of getting used too. Nicole the receptionist was outstanding and just a fantastic host. We would certainly stay here again.

Beautiful Lakeview. Clean room. Friendly staff....