Southgate Hotel is in a great location if you stay in North London, just a five-minute walk from Southgate Underground Station, making it easy to access Central London. The hotel is newly furnished with a stylish and modern look. The standard room is relatively spacious compared to typical hotel rooms in Europe. The staff are friendly and helpful.
I stayed there for four days, and while the overall cleanliness was good, the housekeeping service was somewhat lacking. Upon check-in, I noticed there was water left in the kettle. Additionally, my mugs were not cleaned unless I specifically requested it. However, other facilities were well-maintained, clean, and fairly new. The bathroom, in particular, was in excellent condition, and the towels were clean and looked almost brand-new.
I stayed on the first floor. On the second day of my stay, I encountered a security concern—someone was waiting on my floor and followed me in after I used my access card. I reported this to the reception, and the staff were very helpful. They assured me they would investigate the matter, check the CCTV footage, and take appropriate action. I would suggest that the hotel consider installing a secure access system for the lifts to enhance guest safety.
Overall, despite the minor issues, I found the staff to be very friendly and responsive.