Subject: Complaint: Failed Accommodation Booking – Invoice No: 1366
Dear [Robinvale Golf Club or Expedia Customer Service],
I am writing to formally complain about a distressing experience with my recent booking at Robinvale Golf Club (Invoice No: 1366) through Expedia.
Despite booking and fully paying in advance, the staff failed to leave the key to the accommodation, leaving me and my 7-year-old son locked out. Multiple calls to the property went unanswered, forcing us to spend the entire night in our car. This was an extremely uncomfortable and distressing experience, especially with a young child.
We left the following morning and returned to Melbourne, as we had no alternative. This has caused significant disruption to our plans and was entirely unacceptable.
I request the following:
1. A full refund of the booking amount.
2. Compensation for the inconvenience, discomfort, and distress caused.
3. An explanation of why the property failed to fulfill its obligations.
I trust that Expedia will address this issue promptly and ensure such failures do not happen again. I look forward to your response within 7 days.
Kind regards,
Hari