This review details a nightmarish stay at a hotel booked through Expedia. The experience was so bad, it ruined my entire long weekend getaway.
Here's a breakdown of the issues:
Rude Reception: Upon arrival, the receptionist was unhelpful and unfriendly.
Missing Amenities: This supposedly "four-star" hotel had no beach towels available, which is a basic expectation.
Unclean Room: The room was dirty upon check-in, with unclean bedding and ants on the floor. Even no locker available
Expedia's Useless Customer Service: After contacting Expedia regarding these issues, I spent a frustrating three hours getting nowhere. They couldn't reach the hotel or resolve the problems.
Beach Woes: The beach, advertised as relaxing, was overcrowded with vendors and had no available seating despite having umbrellas.
Overrated Hotel: This hotel honestly deserves a zero star rating, not four.
The only positive aspect was the decent lunch and dinner options, but everything else was a huge disappointment.
Unprofessional and Unhelpful: Having to spend my entire vacation contacting Expedia for solutions was unprofessional on both the hotel's and Expedia's part.
Avoid This Hotel and Expedia!
This is my second terrible experience with Expedia. Their customer service is subpar, and I will never use them again.
Please consider this review a warning to potential customers. Look elsewhere for a relaxing holiday!