On night one I left out the eco-friendly campaign "skip cleaning my room to save water/energy" sign, and carefully hung my towel instead of leaving on the floor too, justg in case. They ignored all this andf cleaned the room and changed the towels. On night 3 the fire alarm went off at 0324AM, and though it turned out to be a false alarm, it was impossible to find staff to confirm this so I was up awaiting that for a completely unnecessary 15 minutes and couldn't gett back to sleep. I realise this may have been guest action rather than system or staff fault, so checking out next day, I went to ask. The woman on the desk, was rude, aggressive and defensive, just repeating "I don't know cos I wasn't on overnight", and becoming loud angry and more agressive when I suggested she c lkealy didn't care. And ev en more agressive when I asked her to ensure gthat the CCTV of the front desk during this, was kept. It was no surprise, because she had already been apallingly rude and agressive to the poor lady before me, who'd paid for a room for 2 nights from the night before, been delayed in transit and called ahead to say please keep the room and I'll pay both nights, so it's ready for me whenever I arrivce - and they hadn't, but had re-let it, and all the woman on the desk weanted to do was tell her - again shouting very rudely - that it wasn't hwer fault and the re-booked room for tonight wouldn't be available for 3 hours altghough the guest had paidff for it from the day before.