In the heart of Old Town Square, Wellness Hotel Step offers a tranquil retreat. Unwind with a massage at the onsite spa or get active in the gym and racquetball/squash courts. Enjoy refreshing moments by the indoor pool, take advantage of car rentals on site, and relax in style with WiFi and dry cleaning/laundry services. Previous guests rave about the helpful staff.
When you stay at Wellness Hotel Step, you'll be within a 10-minute drive of Old Town Square and O2 Arena. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. Other highlights include 3 outdoor tennis courts, an indoor pool, and a bar/lounge. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Balabenka Stop is 7 minutes and Ocelářská Stop is 12 minutes.
At a glance
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Hotel size
198 rooms
Arranged over 8 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Check-out time is 11 AM
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Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
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Pets
Pets allowed (dogs and cats only, 1 total, up to 22 lbs per pet)*
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free uncovered onsite self parking
Covered onsite valet parking (EUR 20 per night)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
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Transfers
Airport shuttle on request (available 24 hours)*
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Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Room service
Water dispenser
Traveling with children
Children's pool
What to do
Tennis lessons
Racquetball/squash
Discount at nearby fitness center
Working away
10 meeting rooms
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
2 buildings/towers
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
Fitness center
An indoor pool
Full-service spa
3 indoor tennis courts
3 outdoor tennis courts
Sauna
Steam room
Banquet hall
Accessibility
Wheelchair accessible
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible lounge
Accessible airport shuttle
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
32-inch flat-screen TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled) and heating
Minibar
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Bathtub or shower
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Dining
RESTAURANT BOHEMIA - This restaurant serves lunch and dinner. Open daily.
LOBBY BAR - This bar specializes in Regional cuisine and serves breakfast, lunch, and dinner. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.06 per person, per night, up to 60 nights
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 15 for adults and EUR 15 for children
Airport shuttle service is offered for an extra charge of EUR 45 per vehicle (one-way, maximum occupancy 4)
Late check-out can be arranged for an extra charge
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from August 28 to September 10:
Sauna
Spa
Swimming pool
Tennis courts
The following facilities are closed on Christmas Eve:
Full-service spa
Sauna
Hot tub
Swimming pool
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 22 per pet, per night
Parking
Covered valet parking costs EUR 20 per night
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 10:30 PM
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
National rating
Hotelstars Union assigns an official star rating for properties in Czechia. This property is rated 4 stars.
Also known as
Hotel Step
Hotel Step Wellness
Hotel Wellness Step
Step Hotel Wellness
Step Wellness Hotel
Wellness Hotel Step
Wellness Hotel Step Prague
Wellness Step Hotel
Wellness Step Prague
Wellness Hotel Step Hotel
Wellness Hotel Step Prague
Wellness Hotel Step Hotel Prague
Frequently asked questions
Does Wellness Hotel Step offer free cancellation for a full refund?
Yes, Wellness Hotel Step does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Wellness Hotel Step?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 7:00 AM to 10:30 PM.
Are pets allowed at Wellness Hotel Step?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of EUR 22 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Wellness Hotel Step?
Yes, there's free self parking. Electric vehicle charging is available.
Is airport shuttle service offered by Wellness Hotel Step?
Yes, an airport shuttle is available. The charge is EUR 45 per vehicle one-way.
What are the check-in and check-out times at Wellness Hotel Step?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Late check-out is available for a charge.
What is there to do at Wellness Hotel Step and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes racquetball/squash. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Wellness Hotel Step also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Wellness Hotel Step?
Yes, there's an onsite restaurant that offers Regional cuisine.
What's the area around Wellness Hotel Step like?
Wellness Hotel Step is a short 7-minute walk from Balabenka Stop and 18 minutes' walk from O2 Arena.
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Reviews
Wellness Hotel Step Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
8.2
Amenities
8.2
Staff & service
8.2
Property conditions & facilities
Guest review summary
What guests liked
Breakfast offered a great mix of options with many choices, including sweets and sausages. (9 reviews)
From real guest reviews summarized by AI.
Popular mentions
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Reviews
Verified
10/10 Exceptional
Mar 21, 2026
Everything was fine, clean room, a bottle of wine as a welcome present an the table, WiFi signal strength well
Marek
Marek, 2-night trip
Verified
10/10 Exceptional
Mar 26, 2026
Staff was the greatest thing, especially Martina at the reception. But everyone was very kind and attentive. Good staff is the most important thing. The second best thing was the food; breakfast and dinner were both top notch. Last but not least the room was clean and comfortable. All in all, great place to stay while in Prague.
Topias
Topias, 3-night trip
Verified
6/10 Good
Feb 1, 2026
Room was good
Staff was just there
The hotel is conjucted with wellness (sauna pool)
But I could not use it unless I pay.
So the hotel is advertise it but it’s not clear when you buy stay at the hotel
Was not clear you have to buy wellness
It should be in comfirmation from Expedia too.
Jana
Jana, 12-night trip
Verified
10/10 Exceptional
Oct 24, 2025
Good Leisure facilities staff very helpful
Chandan
Chandan, 5-night trip
Verified
10/10 Exceptional
Feb 18, 2024
Great stay, nice sauna area
Michael
Michael, 3-night trip
Verified
10/10 Exceptional
Oct 27, 2025
Everything was excellent, with the exception of the blanket, which appeared soiled (yellow discoloration from perspiration). While the bed sheets were clean, the blanket itself was dirty. Breakfast was fabulous with many choices, probably the best we have ever had in Prague. Wellness was great, but a bit busy after 5 PM. The sauna world was excellent. We will stay again.
Marek
Marek, 1-night trip
Verified
10/10 Exceptional
May 20, 2025
Enjoy the sport and SPA facilities
Best hotel in a long time. You need to use the facilities!
Alain
Alain, 3-night trip
Verified
6/10 Good
Jun 7, 2025
Basic business standard hotel, with very helpful and pleasant staff, great breakfast. Easy parking. This is a good no fuss hotel which is Perfect for O2 Arena events. Easy walk to tram and bus.
Not a great location for quick visits to Old Town though.
Kelvin
Kelvin, 1-night trip
Verified
8/10 Very good
Sep 25, 2025
Nice hotel! I was in the adjacent building which was undergoing external refurbishment, but that was not a problem. The room was immaculate. It would have been nice if the pool/spa was included, but it wasn't overly expensive. The free welcome drink was a very nice touch. The hotel is located a bit far from the main centre, but is accessible via public transport or Uber/Bolt.
Andrew Leslie
Andrew Leslie, 2-night trip
Verified
10/10 Exceptional
Jun 4, 2025
Very pleasant and helpful staff, and good breakfast. Nice clean rooms, and plenty recreation in the facility.
Location ok - for O2 arena, but not best for visiting old town. However, public transport is excellent and worked well for us.
Kelvin
Kelvin, 2-night trip
Verified
10/10 Exceptional
Jul 24, 2024
Great hotel
Great hotel on the outskirts of Prague (v. close to the gig I went to). Good sized clean room & amazing breakfast!
90 min spa session was included in the room price which was a real bonus!
colin
colin, 1-night trip
Verified
4/10 Fair
Oct 16, 2025
The room we initially booked through Expedia was really small for a family of three and not up to the standard of a four-star hotel. We had to pay extra to upgrade our room. Parking spaces are limited and there are still construction work in area around. The swimming pool is relatively small.
Lei
Lei, 3-night trip
Verified
10/10 Exceptional
Jun 20, 2024
Friendly staff
Andrew
Andrew, 1-night trip
Verified
8/10 Very good
Nov 3, 2024
Great for families or those wanting a resort-style holiday but located in the middle of nowhere. We enjoyed using the pool etc. And the breakfast was amazing but as two single travellers, we didnt like the location and prefered being closer to the action.
Bradley
Bradley, 2-night trip
Verified
10/10 Exceptional
Aug 14, 2023
Reasonable priced, very clean and well maintained. Connects to a huge tennis and sports complex with swimming pool and jacuzzi. Very good restaurant. Breakfast has a big variety. Will definitely stay there again.
Christopher
Christopher, 3-night trip
Verified
10/10 Exceptional
Sep 7, 2023
The hotel was an absolute delight, decent links to the trams and subway within 10mins walk.
The facilities on paper seem wonderful sadly during our time they were being renovated but we had been told in advance.
All round a great experience and would go again on the mext trip to Prague.
Josh
Josh, 7-night trip
Verified
6/10 Good
May 16, 2025
What liked is the 5 saunas on the property to relax after a busy day at the confernce. 15 minutes to old town by uber or can take the transit. Whatvi didnt like is how loud the train is roght beside the property. If you are a light sleeper then hotel is not for you. As they provide a set of ear plugs beside your bed.
Michael
Michael, 3-night trip
Verified
6/10 Good
Apr 19, 2025
Restaurant not much choice disappointed
Unfriendly reception not helpfull breakfast milk warm should be on ice coffee machine very slow resulting in que toaster needs upgrading and fruit cocktail instead of sliced fruit restaurant food not good with limited choice, poor resulting in eati g away most nights , room kept very clean and the massage we had was first class , booked boweling but they never turned up to let us in so went back and cancelled disappointing and some areas need addressing
Colin
Colin, 4-night trip
Verified
10/10 Exceptional
Dec 1, 2024
It was the best money saving option for me with a spa and it was way above expectations. They had a big pool, hot tub then an area with around 6 saunas. Steam rooms and even a plunge pool. 10min walk ro underground then 10mins on the train to the centre of Prague. Restaurant food/ breakfast was also great. Only slight critisism i can think of is its next to the main train line so gets quite noisy when your trying to sleep
Jonathan Timothy
Jonathan Timothy, 3-night trip
Verified
10/10 Exceptional
May 6, 2024
Enjoyed the stay
The hotel is very good but not the best value for your money. For example the A/C needs servicing as it was super noisy, rendering it useless. Could not open the windows because of the noise of the other A/C units.
Other than that no problems, good service, perfect breakfast, very tasty dinner with excellent service.
Michal
Michal, 1-night trip
Verified
8/10 Very good
Dec 16, 2024
Good hotel with lots of stuff to do on site
Good bits:
Nice hotel with very good food and they are pet friendly
Very nice wellness centre with lots of saunas and big-ish swimming pool.
English language of staff was quite good
Hotel has indoor golf, indoor tenis and squash, bowling alleys and more sports facilities.
Bad bits:
There was no shower gel and no hand soap in the room and no shower curtain over the bath
Guidance from staff was sketchy for the wellness and for directions to city centre. Nobody explained how the sauna world etiquette was. One needs towels and sheets otherwise you are not allowed into the saunas and one must expect to see buck naked people inside the sauna 😀 poliester swim suits are jot allowed in the sauna world
VALERIU
VALERIU, 1-night trip
Verified
4/10 Fair
May 18, 2024
Take your own teabags!
Room was ok, a little small and a little noisy from other guests but it was clean.
Breakfast was average on day 1, and on day 2 I wanted a cup of tea in the room. They don’t give you English breakfast tea in the room so I went to the restaurant and they wanted to charge me for a teabag which is ridiculous. Thankfully there was someone there with common sense but the lack of customer service was noticeable.
Verified traveler
2-night trip
Verified
10/10 Exceptional
Dec 2, 2024
First, this hotel is in the suburbs of Prague. That means it is a very modern building and not subjected to old, historic restrictions in the city itself. It is a genuine 21st century hotel. Attached to it is an ample parking garage at 12 Euro a day as well as an incredible wellness area (for separate prices) that include a heated swimming pool, and a couple jacuzzis.
Additionally, there is an upstairs sauna with around 10 different types. There are huge tennis courts, squash, badmintion, golf driving range (and simulators) and bowling areas. In short, the only issue is it is open to the public and fills up quickly, especially on the weekends.
The one downside is that it is well outside the city center. There is a tram about 10 minutes walk away. So, if you have seen enough of the old, historic city, this is a great place to stay. For first or second time visitors, you may want something closer to the center.
As I have been to Prague a few times and am used to the tram system here, this place is quite good for me. This is a modern hotel and at standard prices.