I paid £237 for this room. I booked this hotel for me, my sister and my daughter as it’s close to the AO centre and we are here to see disney on ice. Upon booking, I was given the option to upgrade the room for an extra £37 per night, which I decided to go for… biggest regret.
With the upgrade it says you will get a superior room, bathrobes and slippers, luxury toiletries and bottled water.
We check into the room and it’s clear we haven’t been given any of the extras, the room was dirty, stains on the counter and a pubic hair on one of the towels.
I go down to reception who send house keeping to replace the towels and bring the missing robes, slippers and water (I would like to add that the staff have been lovely). The robes are as rough as sandpaper and there’s nothing “luxury” about these toiletries.
If staying here, don’t waste your money on the upgrade it’s definitely not worth it and I feel ripped off, you’d be better off in a standard room.
The mattress is ridiculously hard, I know some people prefer a firmer a mattress but honestly I’ve laid on floors that have been softer. I woke with terrible backache.
The spa/pool is a joke. The water was cold, the changing rooms were set to 18 and blowing cool air (not what you want when standing there dripping wet) the steam room is closed but we weren’t informed of this ahead of time. Also although it states no phones, people including staff and males were using them by the pool while my child is in her costume