Orange County Resort Hotel Alanya - All Inclusive

Séjour parfait, rien à dire!

For a 5 star resort, you would expect better. Apart some individuals staff who have gone out their ways to make our stay memorable, the rest was very disappointing and inconsistent including Management not at the level expected.

amazing

Our first room was 1068, located on the 1st floor. The balcony had a restricted view and when you look out, you’ll be seeing the hotel’s power generators, which are constantly running and noisy. So, having a balcony is no use. The balcony door had a long crack. Bathroom had cleanliness issue. I notified Expedia of this experience and the next day, Elena, the GR on duty met me in my room and assured that I’ll be moved to a different room the following day as the hotel was full on that night. The next day, I viewed the room but it wasn’t as I expected, smaller in size and far away from the main lifts. I spoke to the front of house manager, Mehmet, and he gladly showed me an alternative room on the 5th floor. We’ve moved there for the duration of our stay. We were also assisted by Mehmet, one of the porters, who was very polite and respectful in arranging our airport transfer. Elena arranged anniversary amenities for us in the new room, which was delightful considering this property has over 500 rooms. She provided her mobile number so I managed to communicate to her instantly via WhatsApp. Thank you to all the staff, who I mentioned that really made a difference to our stay. For improvement: over crowding in the main restaurant must be controlled especially with the current COVID-19 situation. It felt so chaotic & the food too oily. Housekeeping should improve the quality of cleaning; under the beds if you check, it seems like the floor haven’t been swept for months!

A very good hotel, Family of 5. Fitted into the standard which had one king bed and two singles. Space was ok but we ended upgrading to suite, big yes but the sitting area is where two other beds are. Hotel could do with workers who pay attention and deliver on promises. With us having a baby, asked for a kettle in our room daily and Mehmet at reception who speaks English promised over several says never came despite asking daily. So was Mersul. Very poor indeed. Hotel also needs to cater for non smokers. People smoke everywhere anywhere, every outdoor table has an ashtray. Hotel needs designated smoking places. People smoke by the pool on sunbeds, by the beach, in restaurent, in animation areas. Very inconsiderate. They just sit next to you and light up, no concern or welfare of others. Hotels seems to have no policy on smoking or where to smoke. Totally inappropriate in 2020. Also guests from other Countries, Russia, Ukraine etc, do zero social distancing despite markers on floors etc being everywhere.

In general a very good resort !! This is my second trip to Orange County Resort from last summer !! Every thing was close to be very good and the one thing must be changed is the main restaurant !! It is very uncomfortable to have dinner outside in the balcony while humidity and hot atmosphere were very high !! A lot of thanks to all workers in every sector for their welcoming us !! They all were very kind and helpful !! As a resort there are no wide green areas and flowers !!

Good amenities and you get what you pay for. Service is poor, drinks are weak, food is below average. Arcade is not free.

Staff are really rude, especially the reception staff. Wasn’t helpful in the slightest was disappointed from the moment we got into the hotel. We would have rather have spent the money on a different resort. The room wasn’t clean on arrival and mini bar was empty. The pictures of the hotel sell dreams comparing to the reality!

Everything was perfect Specifically their food ,swimming pool etc Thank you expedia

Stuff in restoraunt was excelent, they are doing magnificant job. Hotel is well organised, they have everything that is needed. Reception is pretty crowdy though, there are always lines. Reusibles in a room were not replaced/added in 7 days period. At first we got terrible room, with open balcony that is also enter to a room, with terrible sound isolation. They replaced our room next day.