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citizenM Boston Back Bay

Hotel with restaurant, near Northeastern University

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for citizenM Boston Back Bay

Exterior
Lobby sitting area
Exterior
Terrace/patio
Bar (on property)

Reviews

9.2 out of 10

Wonderful

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Non-smoking
    Non-smoking
  • Free WiFi
    Free WiFi
Main amenities
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Coffee shop/cafe
  • 24-hour front desk
  • Coffee/tea in a common area
  • Communal living room
  • Microwave in a common area
  • Water dispenser
  • Multilingual staff
  • Luggage storage
Feel at home
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Elevator
  • In-room climate control (air conditioning)
The price is $124
$144 total
includes taxes & fees
Nov 24 - Nov 25

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View

Highlights

Air conditioning
Refrigerator
LED TV
Pillowtop bed
Premium bedding
Hydromassage showerhead
Eco-friendly toiletries
Private bathroom
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Refrigerator
LED TV
Pillowtop bed
Premium bedding
Hydromassage showerhead
Eco-friendly toiletries
Private bathroom
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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Pet friendly
Parking available
Free WiFi
Restaurant
8.8 out of 10, Excellent, (1830)
The price is $119
$139 total
includes taxes & fees
Nov 24 - Nov 25
The Revolution Hotel
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About the neighborhood

Map
408 Newbury street, Boston, MA, 02115

What's nearby

  • Hynes Convention Center - 6 min walk
  • Northeastern University - 10 min walk
  • Fenway Park - 11 min walk
  • Copley Square - 14 min walk
  • Boston University - 4 min drive

Getting around

  • Boston, MA (BNH-Boston Harbor Seaplane Base) - 18 min drive
  • Logan International Airport (BOS) - 20 min drive
  • Norwood, MA (OWD-Norwood Memorial) - 31 min drive
  • Bedford, MA (BED-Laurence G. Hanscom Field) - 32 min drive
  • Beverly, MA (BVY-Beverly Municipal) - 39 min drive
  • Lawrence, MA (LWM-Lawrence Municipal) - 40 min drive
  • Boston Yawkey Station - 14 min walk
  • Back Bay Station - 17 min walk
  • Boston Ruggles Station - 20 min walk
  • Hynes Convention Center Station - 1 min walk
  • Kenmore Station - 8 min walk
  • Symphony Station - 9 min walk

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte Bakery & Cafe | Berklee - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

CitizenM Boston Back Bay puts you in a great location, within just a 10-minute walk of Newbury Street and Northeastern University. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at canteenM, which serves international cuisine. Also, Fenway Park and Copley Square are within a 15-minute walk. The property is just a short walk to public transportation: Hynes Convention Center Station is steps away and Kenmore Station is 8 minutes.

Languages

English

At a glance

Hotel size

  • 399 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time starts at 4:00 PM
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
  • Guests are recommended to download the property's CitizenM mobile app before check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Shared microwave
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Television in common areas
  • Communal living room
  • 24-hour fitness center
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only

Accessibility

  • Elevator
  • Elevator door width (inches): 49
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • iPad
  • IPod docking station
  • 43-inch LED TV
  • Premium digital channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Refrigerator

More

  • Housekeeping (on request)
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Dining

CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 20 per person
  • Late check-out can be arranged for an extra charge of USD 69 (subject to availability)

Policies

Noise-free guestrooms cannot be guaranteed.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Does citizenM Boston Back Bay offer free cancellation for a full refund?
Yes, citizenM Boston Back Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at citizenM Boston Back Bay?
Sorry, pets aren't allowed.
Is parking offered on site at citizenM Boston Back Bay?
Sorry, there's no onsite parking at citizenM Boston Back Bay.
What are the check-in and check-out times at citizenM Boston Back Bay?
You can check in starting at 4:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out are available.
Is there an onsite casino at citizenM Boston Back Bay?
No, this hotel doesn't have a casino, but Encore Boston Harbor (9-min drive) is nearby.
What is there to do at citizenM Boston Back Bay and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near citizenM Boston Back Bay?
Yes, canteenM offers international cuisine.
What's the area around citizenM Boston Back Bay like?
CitizenM Boston Back Bay is a short 1-minute walk from Hynes Convention Center Station and 10 minutes' walk from Northeastern University.

citizenM Boston Back Bay Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

JAPHLET, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

2-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Neil, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Kylah, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Ruthven, 2-night trip
Verified Hoteles.com guest review

6/10 Good

M Back Bay
I am not interested in downloading another app, required help to register as the kiosk did not complete the check in without the app. I do not have an invoice for the final bill, even though I checked out by 8:30 this morning. On a positive note, the staff were friendly and professional.
Susan, 2-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Matthew, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Gem in Boston Back Bay
Excellent would absolutely stay there again!!! The entire experience was nothing short of spectacular. The restaurant and bar were amazing the breakfast was 5 stars. The staff was friendly the location was excellent and the room was lovely.
Lauren, 2-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Great room!
The rooms were very clean and modern. We really enjoyed our stay!
Kayla, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

New Hotel
It is a new hotel so they are working things out. Rooms even smelled new!!! Will give it another try, but some problems. Trouble at check in - it is auto check in but i kept getting an error - someone helped to resolve quickly though. No to go coffee cups - and then ran out of coffee . I waited 25 ministers and had to leave with no coffee. Unexplained breakfast charge on bill for a different day. They said due to how the booking came through. They gave a credit when I pointed it out.
1-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Perfect stay
Just a wonderful hotel with excellent staff. I loved it here, the rooms are so clean and modern and comfortable. I just wish it was a bit less expensive so I could come more often.
elham, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Fantastic! The cozy room was spectacular..king bed right up against a wall with huge window, the room was spotless and quiet, very efficient technology control all over the room. Highly recommend!
Maureen, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Great position at top of Newbury st. I like the style on citizenm
Peter, 4-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Mary or James, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Heather, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Valentine, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Loved every part of my stay!
Jaimee, 4-night trip
Verified Hoteles.com guest review

8/10 Very Good

Great property but small rooms
The hotel is wonderful, service excellent, location prime. The only downside is the rooms are extremely small. For two people it was not ideal. Otherwise it’s wonderful.
Nicole, 4-night family trip
Verified Hoteles.com guest review

6/10 Good

There are no employees visible at the hotel. All interactions are done remotely via tablet. If you have a question or issue you have to call a number, leave message and hope someone gets back to you.
2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Chi, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Cynthia, 4-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Robin, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Great stay in downtown Boston
Great location back bay of Boston. New, clean, great staff, easy, fast check in, great room tech. Small room , but clean and comfortable.
Lisa, 2-night family trip
Verified Hoteles.com guest review

6/10 Good

Comfy bed but small overpriced rooms
If you are a solo traveller looking for a comfy bed then this hotel is totally ok. The bed is comfy, nice pillows etc. However, if you are travelling as a couple this may not be the place for you. The rooms are small, literally the width of the length of the bed, with the bed length ways at the far end of the room. Anyone wanting to get out of bed from the far side would have to climb over their companion. There is almost no storage. The communal area is nice. Breakfast is ok but they run out of things if you're there after about 7.15. Staff were slow and whilst not unpleasant, didnt really seem to want to be there. For what you get, this hotel is very expensive. I would probably choose somewhere else next time.
Naomi, 3-night business trip
Verified Hoteles.com guest review