2/10 Mediocre
9 de enero de 2026
This was one of the worst hotel stays I have ever experienced.
We booked a two bedroom villa and were given a single studio instead, with no explanation and no apology. Only after repeatedly pushing did they offer a so called solution, which involved splitting us into two separate rooms far apart, one of them with no view at all.
They advertise WiFi in every room. Our room had no WiFi at all. We reported this issue more than 10 times during our stay. Each time we were told someone would be sent to fix it. Nobody ever showed up. I had to rely entirely on prepaid mobile data just to check work and could not upload anything the entire stay.
Cleanliness was extremely poor. The room clearly had not been properly cleaned before our arrival, nor during the stay. The floors were so dirty that you could not walk barefoot. It felt neglected and poorly maintained.
The property also advertises a gym, which does not exist. The photos online are misleading.
The only positive is the location and view, but that does not come close to compensating for the lack of basic services, broken promises, and poor management.
No accountability, no ownership of issues, and no compensation offered. I would not recommend this hotel to anyone.
Amro
Amro, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com




















