Indifferent staff that can't be bothered to explain billing charges, build quality so shoddy you can hear normal volume conversations ABOVE you and see daylight between the elevator doors, and cleaning staff so lazy that wiping up a puddle in my bathroom resulted in the towel turning brown with dirt. Heat/AC only works if you are in the space moving around so, even in October, both stepping out for a few hours and not moving enough in your sleep to be detected by the sensor result in a frigid room - I can't imagine what January is like. At these rates, you should receive a quality experience but they are simply taking advantage of business travelers. Leisure travelers, avoid at all costs. I know there aren't many options in this town but this is one of the worst values.