2/10 Mediocre
31 de dic de 2025
Booked two nights in a four-bedroom villa expecting a five-star resort experience, but unfortunately it did not meet that standard.
On arrival there was no complimentary water, only two coffee pods for a four-bedroom villa, and no milk. There is no room service or way to call for basic necessities. While there is a restaurant on site, it is not at an elevated level. When I phoned ahead to arrange dinner, I was given options that were presented as part of the resort, but two required a 14-minute drive to another property, which was disappointing after travelling over 30 hours from Australia.
The experience was poor enough that we left after one night despite booking two. Expedia suggested a refund for the unused night, which the hotel declined.
I rarely leave negative reviews, but I wouldn’t want others expecting a true five-star resort experience to be misled.
Shane
Shane, viaje en familia de 2 noches
Comentario de huésped verificado de Expedia
