4/10 Aceptable
19 de may de 2025
Not what is advertised
The check-in instructions were not clear. The house number is not clearly marked and the front door could be one of two doors near each other. Part of the entry code was missing for the front door. The managers were responsive and told me to read the instructions. Not helpful at first, but responsive. The place and location are in rougher condition than the photos show. There were a couple of holes in the wall near the front door. There was a towel bar missing, the floors felt like they hadn't been swept in a while and one of the kitchen chairs was broken. (I tweaked my back on it when I went to sit on it and it flipped me out of it) I did tell the managers and they did come fix them both...but my back was a bit sore for my trip. When booking the trip they do advertise that an additional deposit needs to be made to them just in case the place is left in bad condition. No where does it say that deposit will be taken outside of Hotels.com and by a third party. Hotels.com says on all of its' emails to not send money through a third party. I tried to cancel my stay because this place didn't obey the rules of Hotels.com but they wouldn't cancel and Hotels.com was no help with that. I left the place better than I got it and took pictures upon leaving for verification. I have nothing to say about the kitchen, appliances or televisions since we didn't use them at all.




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Viaje en familia de 4 noches
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