Our stay at Royalton Chic Antigua was extremely disappointing, despite its “luxury” label. The outdoor dining made meals uncomfortable, and food service was slow, with limited drink options and frequent shortages. The overwater restaurant required a tip after a long wait for appetizers, despite being all-inclusive. The “Diamond Club Butler” service was ineffective, with limited availability and ignored requests. The room had a cockroach, the fridge wasn’t restocked, and there was no minibar. Pools were dirty, elevators were broken, and there was a persistent sewer smell. Towels were scarce, and despite online check-in, the process was lengthy. Airport transfers weren’t included, and the private transfer we paid for wasn’t private. The entertainment schedule was inaccurate, and excursions were canceled. Staff appeared unhappy, and service felt forced, with tipping being necessary for minimal attention. Our anniversary was ignored, and inappropriate comments were made about my acne. Overall, the resort failed in service, cleanliness, amenities, and hospitality, making it a complete letdown for the price. We would never return and advise against staying there.