6/10 Bueno
28 de sept de 2025
I never give low reviews, but this time I must.
The hotel is GORGEOUS. Beautiful design, one of the best locations, the room is large and spacious, the pool is lovely and spotless. The front desk staff were very helpful and attentive with everything we asked for. Even on the last day when the TV didn’t turn on, they immediately sent a technician who solved the problem efficiently.
The problem is the cleaning. It is honestly one of the worst I have ever seen in my life. The room, though large and spacious, was full of dust and not properly cleaned. The bathroom was full of mold. You can clearly tell that cleaning is not done with care. We asked them to unclog the shower drain, and although they did, they left the cover off with all the mold visible, without even bothering to clean it up. Truly terrible.
I hope management reads this review and takes into consideration that they have a golden opportunity in their hands. It just needs to be taken care of with genuine care. Because this hotel has incredible potential.
Rosangel
Rosangel, viaje en familia de 4 noches
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