A lovely hotel in a fantastic location, with a great bar and atmosphere. We thoroughly enjoyed our stay, which was part of our honeymoon.
Unfortunately, our experience at checkout left a rather sour taste.
The gentleman on reception insisted that we needed to pay for a breakfast supposedly charged to our room, despite neither of us having eaten breakfast at the hotel. There were two of us staying, which made the charge for just one breakfast even more questionable.
When challenged, he was unable to produce a signed receipt or any evidence that we had authorised the charge, yet remained quite forceful in insisting that we were responsible for it.
To make matters worse, we were then kept waiting for approximately 20 minutes whilst he claimed that ‘Expedia’ was checking the bill. Quite why Expedia needed to be involved in verifying a breakfast charge supposedly incurred at the hotel was unclear.
This unnecessary delay held us up when we needed to leave for the airport, turning what should have been a pleasant end to our honeymoon stay into a stressful and frustrating experience.
It’s a real shame, as everything else about the hotel had been excellent. A little more professionalism, courtesy and willingness to investigate the discrepancy would have made all the difference.
A wonderful stay, sadly let down by a very disappointing checkout experience.