Upon arrival, the first room I was allocated had a faulty door that would not open. After reporting this, I was moved to a second room. However, shortly after entering this room, the lock malfunctioned and I became completely trapped inside. I was stuck in the room for approximately one hour, unable to get out. This was a frightening and dangerous situation that felt more like being imprisoned than staying in a hotel.
Despite numerous attempts to free the door, I remained locked inside. Even when staff arrived, they too struggled to open the door, which only highlighted the severity of the issue and the clear lack of functioning emergency protocols.
Throughout this ordeal, I was repeatedly told by staff that the maintenance person was "only 2 minutes away"—this continued for over 45 minutes with no progress, while we were left in an extremely stressful and vulnerable situation.
Shockingly, the only way I was eventually able to escape the room was by using a pair of scissors passed through the gap by staff, which I then used to manually release the lock from inside. This is completely unacceptable and raises serious health and safety concerns.
Eventually, I was relocated to a third room in a different part of the hotel, which we had no choice but to accept due to having to be up in 7 hours time.
