I stayed at Candeo Hotel Osaka Shinsaibashi for four nights. We booked it as it was advertised as newly opened in 2023. However, the room looked much older than expected. The hotel's location is excellent, next to Daimaru in Shinsaibashi, very convenient. The room was small, typical for Japan, but sufficient for two large suitcases. My main concern was housekeeping. The mouth-rinsing glass was not clean, with toothpaste residue. On day three, we found a bottled drink on our luggage, not ours. It seemed a staff member left it, and our clothes were messily tossed. At checkout, staff asked for an adapter that was mine. Also, the front desk lacked expected Japanese politeness, perhaps due to being busy. Despite being listed as 4-star, it didn't meet that standard. The package included breakfast and sky spa access. While the location is a plus, housekeeping and front desk issues impacted my stay, resulting in an unsatisfactory rating.
