2/10 Mediocre
2 de ene de 2026
VERY POOR experience!!! The room is basic, location is good, but the staff service is deplorable.
The receptionist does not speak English and was very rude and impolite. Check-out was at 11AM. At around 10:30, he knocked on my door and aggressively told me to leave on time. After vacating the room, I asked if I could leave my suitcase briefly while I went to get breakfast. Once again, he refused the service rudely and practically forced me out onto the street.
To make matters worse, I contacted Hotels.com customer service via chat about this incident. Their response was that they are not responsible for ancillary services like luggage storage.
In all my years of experience as a traveler, and having used Hotels.com and other similar platforms, I have never had such a humiliating experience.
JORGE
JORGE, viaje de 1 noche
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