I received face towels with holes in them; The bathrooms are small and cramped. Granted, the overall hotel appears very clean, but it does have an odd smell to it. Wifi is barely functional. I understand the policy behind not being allowed to leave with the room keys, but it's incredibly inconvenient, especially given the front desk is about 10 feet from the front door where they have to let you in; god forbid you to get attacked by a crackhead while waiting to be let in. Hotel room definitely did the trick for the night, but I wouldn't recommend staying longer than one night. Bathrooms are incredibly minimalist put nicely; There aren't even places to hang your towels. I may or may not have a concern about the bedding as I woke up with my legs covered in bug bites though I'm unsure if that was from the bedding or something else, but I don't remember having as many bites before going to bed. Again, overall does the trick if you're only looking for a place to stay for one night, placement of the hotel is nice as it was about 5 minutes to Bill Graham Civic Auditorium and is across the street from muni and BART. There are a lot of homeless people openly doing drugs on the street, but it's not a big deal if you don't bother them and just be aware of your surroundings. I don't think I'd return to this hotel again unless I was very cash-strapped and booking last minute.