2/10 Mediocre
5 de ene de 2026
Stayed at Windham Mountain Club’s Presidential Duplex Revere Suite (12/21–12/23). Very disappointing, with serious safety concerns.
There was **no smoke detector** in a two-floor cabin, and the **heat did not work**. The only heat source was a gas fireplace, forcing us to run it overnight in winter with no smoke detector present. The fireplace also shut off at night, leaving the cabin extremely cold. We reported this multiple times; staff confirmed the issue but **never fixed it**.
Other problems included a staff member attempting to enter despite a “Do Not Disturb” sign, a strong chemical/vinegar odor in the steam shower that burned my partner’s eyes, an unusable jacuzzi and rainfall shower, unsafe access to the hot tub, missing advertised amenities, and **mouse feces/urine on furniture and countertops**.
For a property marketed as luxury, the lack of safety, cleanliness, and follow-through was unacceptable. I would strongly caution others before booking.



Jason
Jason, viaje de 2 noches
Comentario de huésped verificado de Hoteles.com


























