2/10 Mediocre
24 de marzo de 2025
Gross
The vinyl flooring was disgusting, our kids feet turned black from walking on it for less than 10 minutes. We cleaned it ourselves, every paper towel we used came up brown across the whole floor. There was long black hair all over the floors, on every towel, and on the counters and toilet. We were barely in the hotel, but with the few times just flushing “number 1”, it overflowed the toilet and flooded the bathroom. We left after 1 night, refused to stay the rest of our trip. Management only refunded us our third night and refused anything else, only after we had to get hotels.com involved (who were very helpful btw). Also, when we told them about the issues in the room, they acted like nothing happened, and told us there was no cleaning staff on duty. So, hopefully you didn’t get the room after us, as I’m sure they left the bathroom flooded for hours.
Mackenzie
Mackenzie, viaje en familia de 3 noches
Comentario de huésped verificado de Hoteles.com