I have to admit being completely confused as to how this hotel has such raving reviews. It is indeed a very beautiful property, possibly with the best view in town, with a lot of history and prestige, but in quite bad shape, rooms very outdated, everything with a moldy smell, very disappointing. Staff was lovely, really tried to accommodate our shock when we were showed to our room, especially as the pictures can be a bit misleading. Breakfast was quite bad too, as in low quality of ingredients and not very diverse.
As i said, staff was lovely and extremely helpful, the view is stunning. The pool area also seemed very nice but didn’t get the chance to enjoy it. But in my opinion, not a very premium experience, beside the fact that you are sleeping in a historical building.
We are regulars of another 5 star hotel in Lugano which is, in fact, way better.