I recently stayed at Jasmine Pyramids Hotel for four nights, and my experience was less than satisfactory.
While the morning front desk staff were very friendly, I encountered several issues during my stay. I was promised a room change due to the lack of windows in my room, which made it feel quite claustrophobic. Unfortunately, despite my request, my room was never changed. The afternoon staff asked me to return to my room and assured me that they would call to confirm the switch, but I never received that call.
In addition, there was no room service provided throughout my entire stay. The garbage was not picked up, which was quite disappointing. It left me with the impression that perhaps service is tied to tips, as I did not feel valued as a guest.
I also felt disrespected when my requests were ignored and my questions went unanswered.
Regrettably, I would not recommend this hotel to my friends in North America based on my experience.