There was a bit of a confusion at the check- in, because the hotel did not receive my communication about our passports. The instructions for sending the photos of the IDs should be more explicit and in the form of step-by-step. I did not know that I was supposed to contact the property via WhatsApp and did not have the correct number. Fortunately I speak a bit of Spanish, so was able to communicate with the reception. Had my husband been alone, he would have had a big problem. Otherwise, the appartment was great and just what we needed for a couple of days stay. Location is perfect, on the doorstep of Chapultepec park and its attractions, plenty of cafes, restaurants and shops nearby. The personel at the reception was very helpful and actually helped us to get checked in. Would highly recommend to friends and family, and will come back myself if ever I have a chance.