2/10 Mediocre
27 de ene de 2026
As a member of Catalonia Hotels, you are promised certain perks, such as complimentary water in the room and other small benefits. None of these were provided during my stay.
I was given a room without any drinkable water. When I asked about this, the General Manager responded in a rude and dismissive manner, stating that “we don’t give our clients water.” This is surprising and unacceptable for a hotel that markets itself as a 4-star property.
Housekeeping was extremely basic, and there was a noticeable smell of marijuana coming from staff members, which is completely inappropriate.
On my first morning, I asked if it was possible to extend my stay by one additional night and was told the hotel was fully booked. However, when I checked the Hotels.com app shortly afterward, the same hotel showed availability, and I was able to book the extra night without any issue. After this, the hotel blamed me for having to turn another guest away, which is unreasonable.
I was traveling with a large amount of luggage and a service dog, so staying in the same hotel was clearly the most practical option.
The only aspect of this hotel that resembles a true 4-star experience is the bar and restaurant. Everything else, including service, cleanliness, and management attitude, falls well below that standard.
Overall, this was a very disappointing stay, and I truly regret choosing this hotel.
David
David, viaje de 1 noche
Comentario de huésped verificado de Hoteles.com
