2/10 Poor
Sep 16, 2017
Terrible and rude
The initial room was super small and a bit smelly. Surely something you won't expect at a 4/5 stars hotel. They moved me to a better one after I complained and the lady responsible rudely told me that those were the rooms they give to people paying "lower rates" through systems such as hotels.com and that she would have moved me if I had booked through them directly but as they had to pay commissions to the website that was the room they offered. I posted an initial bad review - check in review- and only after that they agreed to move me to another room which was better. I found that attitude really rude and unfair. People book though websites or directly and should be treated the same ways. If they hope to give away their bad rooms online here you go please get your bad reviews.
Sofia
Sofia, 1-night business trip
Verified Hoteles.com guest review
