Arrived at 01:30 after a hard night's work to discover that the twin room I had booked, for two males, had been swapped out for a double room. One person had to sleep on the floor, and I had to give them my duvet, pillow, and cushions from the car. This, after I had phoned the day before to confirm that the rooms were twins. After much phoning, and to-ing and fro-ing I did not get to bed until 03:00. I did get the room fee refunded in full and they were very apologetic, but not pleased.
Other than that, staff were nice, room was nice, comfy, and the place (Dolton) is pretty.
Breakfast was adequate, well-cooked, catering standard food. Those giving "superb" reviews of this need to get out more.
Having said all that, we all agreed we'd go back, so long as we all got a bed next time.