I gave one star for the actual room because it exceeded my expectations and was relatively clean. The receptionist and check in process made it to where we will likely not stay again which is unfortunate being there’s only so many locations in this town. The young woman who checked me in was rude, unwelcoming, and definitely needs a course in customer service of some sort. If you’re choosing to work in the hospitality industry I’d probably try to not seem bothered by someone coming in or bothered by them that you have to actually do your job. I attempted to speak a total of 5 basic sentences to this person and was interrupted 4 of 5 times I spoke and eventually gave up on trying to communicate. Warning, if you choose “pay at property,” through Hotels for this - they will attempt to charge you first thing that morning, not at check in time, not when you’re in person, but at their own discretion as I was told “we do it to ensure we get our commissions.” Hotels.com customer service states they shouldn’t be doing this as it’s done without authorization of the customer, I’ve never experienced this anywhere else before - but I’m not surprised after reading some of the other reviews and their policies.