Comentario verificado
6/10 Bueno
Justine
22 de sept de 2026
I stayed at this hotel after it was just opened and everything was brand new and shiny. When I booked in I requested a very quiet room saying that I was very light sleeper. The first night was just fine but I decided to stay another night and so had to move to a more expensive available room (room 314) as mine was booked. During the night I was rudely awoken at 1.30am by a screaming baby through in the paper thin partition wall adjoining our rooms. The parents just let the baby cry so by 2am I was becoming frantic and called reception. They said they couldn’t do anything but offered me a different room. How could I pack everything up and move room at that time of the morning? Sadly I couldn’t get back to sleep until 5.30am and my night was ruined. I wrote to the hotel and complained about my experience asking why had reception allocated a young family next to me knowing about my light sleeping (especially as they had empty rooms in that category)? I heard nothing back. It left me feeling that they didn’t care now that they had my money.
