When we arrived at the resort, we were blown away. Very pretty, luxurious even. By the time we left, it had already been decided that though we are absolutely coming back to Koh Lanta, we will not be staying at Chada.
Minus the one front desk lady (who is absolutely awesome), the customer service was horrible. Worst example is, we sat at our table in the restaurant for 25mins waiting for someone to come over. Five staff members were laughing and chatting at the bar.
The wifi at the hotel is barely functional ( I had to turn off the WiFi on my phone and use my sim card to get proper service and the hot water pressure was barely a dribble after two minutes of use. Worse of all, the gym. When I book a place, I need a gym and this was the worst fitness facility I've ever seen anywhere at any time in my life. Pieces were about to fall off, they had 3 dumbbells all of different weights and the AC wasn't working. We took videos of it because our friends back home won't believe me when I tell them how bad it is. It would have been better to say they had no facility at all versus a rusty, broken and potentially dangerous piece of equipment.