Rooms were clean. The beds were very comfortable. Shower was amazing, but as far as the rest starting with check in, there was a gentleman who checked us in and did not seem very thrilled or anything and seemed bothered every time I asked a question. We obviously went for the pool area, and that was atrocious. The children act like they have no manners and running rancid and the parents and adults arnt any better and act just as bad and wild as the children. Not supposed to dive or jump in doing it nonstop supposed to be sixteen or older in the hot tub, and I couldn't even get in there and relax because the children had overtaken that area as well same with the sauna and the other pool. Then yeah, they put signs up for quite a time but people yet again dont follow directions or rules, super loud late at night and early morning. Try to sleep but hear kids running around upstairs above your head. I definitely won't be staying there again. I'd rather go to Splash lagoon and the hotels affiliated with them, and it would still be a lot quieter and respectful and etc.
If you let your kids run wild and you act wild like them, that is definitely a place for you. I understand it's a family place, but there's no code of manners or anything there and just a little advice you're better off using the stairs, because the children press every little button and you end up in the elevator for ever or it don't ever come. Oh, and one last thing housekeeping comes before they're supposed to.