We had three rooms booked for a three-night stay, and unfortunately, none of the rooms were cleaned at any point during our stay.
There were very few coat hangers provided; in fact, one of the rooms had only one. There were also no spare toilet rolls or fresh drinking water provided in the rooms.
More concerningly, one of our room doors did not lock properly, and it took around 24 hours for this to be rectified, which we felt was unacceptable from a security point of view.
The pool bar was also disappointing. It was not manned and appeared to be poorly stocked, so it really didn’t provide the facilities or service we had expected.
On a positive note, the beach club, which we understand is run separately from the hotel, was excellent. The food was very good, the service was great, and we also really enjoyed the breakfast.
Overall, there were some very good aspects to our stay, particularly the beach club and the food, but unfortunately the lack of basic housekeeping, room facilities and attention to the security issue really let the hotel down.