Staybridge Suites Hot Springs

The location of the property had amazing views. The trouble started upon arrival. While the front desk staff was very welcoming and warm she did throw a lot of information at me from the beginning. After traveling 9 hours the last thing I wanted was to hear about how I couldn't get new towels unless I followed put them in the basket rule. I was sorely disappointed that the website mentioned nothing about the remodel of the building. Nor did it mention that several different activities were not available such as the theater room. The pool area was clean but there was rocks and gravel in the bottom of the pool. My room was nice due to the remodel but some things were left undone. The large burner on the stove was non functioning, No one secured the dishwasher to the underside of the cabinet so the entire dishwasher would pull out when opened, there was black/brown sludge in all corners of the shower and there were spots of mold in the sink/closet area. Again the most off putting part of the visit was the long list of do not's I got at check in as well as the lack of transparency on the website about the construction which lead to restrictions of my stay.

They were in the middle of remodeling while we were there. The place was beautiful. Our room was very modern and clean. The suite was comfortable and homey feeling. The beds were extremely comfortable.

This is the closest thing to luxury accomodation that I have found under $200/nite. The room was very comfortable and clean. The kitchen was fully stocked, and the bed was extremely comfortable. The pool was warm and very relaxing to swim in. I will for sure be back!

This was a trip for my Mom’s birthday... This hotel was horrible, the absolute worst parking ever... The check-in was ok but did not have an answer for the parking situation, which basically ruined everything... The lobby was being renovated, which was not mentioned when we checked.... Just an overall horrible experience for my family

This was a terrible hotel and will never book again.... First, couldn’t check in until 4, got there at 3:30.... Needed to use the restroom in the lobby which was unavailable...... (2) the burners on the stove did not work (3) and last but not least no parking .... had to literally park on the street .... The hotel staff did not have any alternatives for the parking .... the absolute worst stay I’ve had in a very long time

The location is about the only good thing going for the property.

Very nice property, the rooms were clean and nicely kept. Will definitely stay here again in the future.

Breakfast was superb for the restrictions in effect, and even better because the attendant had a cheerful and helpful personality. Greeting on arrival was professional and very helpful. Property is very nice, and rooms comfortable.

Overall I would recommend this hotel since it

This was the perfect solution for traveling with our 5 year old, and our teen and her best friend, because it had 2 actual bedrooms with a bathroom in each. The teens had their own room and bathroom, and in our room-we had 2 queen beds and our bathroom-perfect for us and our 5 year old. The kitchenette has a full size fridge-just what we needed because we were traveling with lots of food, and the area was perfect for making snacks after getting in late-with a big bar height counter top to eat at. And there was a full set of glasses, silverware, plates, etc. The decor was nicely done and the beds were very comfortable! It’s the perfect place/set up for traveling with teens and their friends. The check in was easy and the night clerk was very nice and helpful. We’ll always look for this hotel brand when traveling now! Love the separate bedrooms!