This was our third stay at the hotel, as we were so impressed the first time. Unfortunately we felt a little disappointed this time for several reasons. There was only one staff member in the spa, so treatments were fully booked most days (I recommend checking first if this is an important part of your stay), the staff were very disinterested - there was no engagement and generally poor service - it felt like they weren’t happy and there was no sign of leadership, and finally the general areas were not very clean. Having said all that, the room was very comfortable and clean, the included breakfast is very good and the design of the hotel makes it a really nice place to relax and enjoy the beautiful surroundings.