Hotel Realm

Went over and above for our anniversary

Great room with great facilities. Restaurant reasonably priced and good food

Wonderful location, sublime comfort. Faultless really; my hotel of choice for work in Canberra.

Check-in is quick and efficient. Staff are very professional. Room is comfortable with table and a chair. It is roomy and clean. It makes you feel like home.

Hotel is very good but the Saturday night wedding in the ballroom was so loud all over the hotel. Any guest not at the wedding was subject to that noise until the wee small hours. Not fun and no sleeping though it.

Hotel smells amazing, and looks good when arriving. Poor service lets it down. Firstly, my keycards didn't open my room, and I had to go back down to reception, with all my luggage, to sort it out. On the first night, I reported that 5 consecutive downlights in the hallway outside my room (at the end of the corridor) were not working, making it very dark when trying to return to my room at night. A hotel of this size should have a maintenance person on call 24hrs a day, but this was not rectified during my 3 nights' stay. Housekeeping: returned to my room around 4pm to find that my room had not yet been made up. Had to report it to reception, and whilst I had planned on having a rest, I had to instead, go and wait in the bar whilst my room was made up. For 3 days, housekeeping did not replenish the milk for the tea and coffee, and I had to keep calling reception to have housekeeping bring it to my room: waiting around for the milk, to be able to have my tea/coffee is not good enough. Dirt on the carpet in the hallways should have been vacuumed up. This hotel should have a housekeeping manager to ensure things are done better than they are. Wouldn't stay here again.

I loved everything about my stay from the cosy fires in the entry and cheery staff on check in to the bar manager taking our take away meals up to our room. Following day went to Mudd Spa a total chill out weekend and I will be bsck

We always stay at Hotel Realm when in Canberra and normally very happy. On this occasion we were disappointed, firstly our room had a weird odour,

This was not our first time stay, and I must say we loved the over night trip. the food was great and great staff

Our stay was everything we could have wished for. The room was huge and the bed was so comfortable. Breakfast was perfect too and all the staff were friendly and on top of every detail.