2/10 Mediocre
19 de diciembre de 2022
I booked 4 rooms/suites on Nov 18 from the USA. We had a horrible experience. I paid for 2 large rooms “Comfort quadruple rooms” on Expedia /Cottages as on their original website. They have 2 bedrooms, dining room etc & supposed to be 1194 Sq ft. I booked 2 executive rooms which are smaller with single bedroom. They gave us 4 executive rooms (all 550 Sq feet) & refused the comfort quadruple rooms we paid for or upgrade the 2 smaller rooms - as there was a large wedding party next day on for Dec 15, 2022.
The receptionist , Sharma R.A. was screaming at us, was confrontational, refused to “listen” and our party had a very young tired child and a 76 year old grandmother also very tired.
We checked in at 6:30 pm but he didn’t give us the rooms till 8:45 pm. He had disappeared 1/2 way through check in & desk was briefly manned by one who spoke no English or the local language but spoke Hindi & I’m
not fluent.
Large gap between Expedia’s representation of resort and actuality.
I have photos of lobby restrooms with dried feces on floors, and in decrepit state. Also photos of our rooms with cockroaches, sheets with 1/2” holes from insects eating them, dusty stained mattresses etc.
The breakfast buffet was good but they had one item that was spoiled food - awwalaki uppitu.
The resort is old (>10 years) but new owner has not completely cleaned up place. Spent so long getting our room we could not explore or enjoy the facilities. Lovely setting.
Chamu
Comentario de huésped verificado de Expedia
