2/10
For a Hilton, we were extremely disappointed in the condition of the room upon arrival, but it only got worse from there. Our sink would not drain ( we asked maintenence to fix, they came, but still did not drain)our water took 20 minutes to heat up for the shower, the drywall was falling apart, wallpaper peeling off, wires zip tied above our window, fan not working in the bathroom and the light above the toilet was leaking water from floor above.
Customer service was friendly and kind and switched our rooms, but we ran into some of the same issues above.
We were very disappointed that our families all booked this hotel without researching it more, we would have loved to stay in a newer, cleaner and less problematic hotel while we were visiting.
Eric
Viaje en familia de 4 noches
