Staff members were great and helpful, I actually found the first private room no 10 that I was assigned to in the green area was quite decent. It was spacious, had a wardrobe, clean, had a drawer, powder area and full size mirror. However, when I opened the wardrobe, I saw a cockroach crawled under the bed. I didn't want to sleep there while knowing there was a cockroach as it might crawl on to my face or on my body and just yuck. I told reception and they changed my room to another private room that is smaller, smelled bad and had yellow stains on the blanket. I asked if I can change blanket, they helped me change the blanket cover to a new one and gave me glen20 to spray the room with. I sprayed the room with a good amount of glen20 and then went out to dinner, but the smell still lingers. It kind of smell like formalin / old people smell / mold / what I joked to my friends when I told them this story, maybe someone died in there, I read reviews and other people have also commented on the smell. By the way the window in the room was opened all the time, but the smell was so overpowering that it lingers even after you left the room. Ceiling fans are very dusty and dirty. I asked for full refund and the staff members were very helpful. Customer service is definitely 5 stars. Maybe that room can be lit with candle and diffusers, I don't know, I'm just trying to help. but the first room was really nice though, too bad it had cockroach.